Shipping Policy

Website: https://aceultraplus.com/
Phone: +1 (858) 428-4560

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.

You will receive a confirmation email once your order has been successfully placed. A second notification will be sent once your order has shipped.

We reserve the right to extend processing times during high-volume periods or due to unforeseen circumstances.

2. Shipping Time

Estimated delivery times vary depending on your location:

  • United States: 3–7 business days
  • International Orders: 7–21 business days

Please note that delivery times are estimates and are not guaranteed.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email (if applicable). Please allow 24–48 hours for tracking updates to appear.

5. Delays

We are not responsible for shipping delays caused by:

  • Carrier delays
  • Customs clearance
  • Incorrect or incomplete shipping addresses
  • Weather conditions
  • Natural disasters or unforeseen circumstances

If your order is significantly delayed, please contact us at +1 (858) 428-4560

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address:

  • The customer may be responsible for additional shipping fees.
  • We are not responsible for lost packages due to incorrect address details provided at checkout.

7. Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If you believe your package was lost or stolen, please contact the shipping carrier directly. You may also contact us for assistance.

8. Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery.
  • Provide clear photos of the damaged product and packaging.

We will review your claim and provide a replacement or refund if applicable.

9. International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees.
  • We are not responsible for delays caused by customs processing.

10. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with a revised effective date.